Workforce Management Server Release Notes
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This release includes only resolved issues.
This release contains the following resolved issues:
Supervisors with full access rights to WFM objects and modules can now remove object access rights to certain sites or teams from a user's access rights. Previously, in specific configurations, supervisors were unable to remove access rights to site or team objects and the user's access rights remained unchanged. In these cases, WFM displayed a Warning message. (WFM-26107)
In multi-site schedule scenarios, selected sites and teams now appear correctly in agent schedules, after a single site and team is selected from another site in the agents' selection tree. Previously, WFM displayed the schedules for selected teams, but not for selected sites. (WFM-26060)
No special procedure is required to upgrade to release 18.104.22.168.