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8.5.101.23

Workforce Management Server Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
08/02/16 Hot Fix X

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Workforce Management

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What's New

This release includes only resolved issues.



Resolved Issues

This release contains the following resolved issues:


Supervisors with full access rights to WFM objects and modules can now remove object access rights to certain sites or teams from a user's access rights. Previously, in specific configurations, supervisors were unable to remove access rights to site or team objects and the user's access rights remained unchanged. In these cases, WFM displayed a Warning message. (WFM-26107)


In multi-site schedule scenarios, selected sites and teams now appear correctly in agent schedules, after a single site and team is selected from another site in the agents' selection tree. Previously, WFM displayed the schedules for selected teams, but not for selected sites. (WFM-26060)




Upgrade Notes

No special procedure is required to upgrade to release 8.5.101.23.

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This page was last modified on August 2, 2016, at 10:04.