Workforce Management Server Release Notes
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This release includes only resolved issues.
This release contains the following resolved issues:
WFM now presents Scheduled Overtime correctly when Multi-Site Activities (MSA) have assigned time zones that are different from the time zones of the Single-Site Activities (SSA) that make up the MSA, or any activity (MSA or SSA) has a selected granularity greater than 15 minutes. Previously, this data was incorrectly aggregated, which affected the presentation of the Scheduled Overtime statistic. (WFM-25238)
No special procedure is required to upgrade to release 8.5.003.24.