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8.5.003.17

Workforce Management Server Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
07/24/15 Hot Fix X

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Workforce Management

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What's New

This release includes only resolved issues.


Resolved Issues

This release contains the following resolved issues:


WFM Server uses less memory when caching Schedule Coverage for the Schedule Intra-Day view. Previously, WFM Server sometimes used an excessive amount of memory when schedule coverage was displayed in the Schedule Intra-Day view if the coverage included hundreds of Activities. (WFM-23508)


The ServiceLevelMethod configuration option in the ForecastService section of WFM Server Application can now be used to enabled alternative Average Speed of Answer (ASA) calculations. If the scheduled ASA is unreasonably low, set this option value to 2. If this option has previously been set up to 1, set this option value to 3. (WFM-23493)




Upgrade Notes

No special procedure is required to upgrade to release 8.5.003.17.

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This page was last modified on April 26, 2016, at 15:43.