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Web Services and Applications 8.5.x Release Note

This Release Note applies to all 8.5.x releases of Web Services and Applications. Links in the Available Releases section enable you to access information regarding a specific release.

Available Releases

[+] Note about release order

Release 8.5.2:

Release Release Date Release Type Restrictions AIX Linux Solaris Windows
8.5.202.50 08/31/18 General X
8.5.202.45 07/06/18 Hot Fix X
8.5.202.42 06/01/18 Hot Fix X
8.5.202.40 05/22/18 General X
8.5.202.34 04/27/18 General X
8.5.202.27 03/21/18 Hot Fix X
8.5.202.24 03/06/18 Hot Fix X
8.5.202.23 02/23/18 General X
8.5.202.19 01/26/18 Hot Fix X
8.5.202.04 11/30/17 General X
8.5.201.92 09/15/17 General X
8.5.201.85 07/20/17 Hot Fix X
8.5.201.84 07/14/17 General X
8.5.201.81 06/08/17 Hot Fix X
8.5.201.76 05/19/17 General X
8.5.201.68 03/24/17 General X
8.5.201.61 01/27/17 General X
8.5.201.50 11/04/16 General X
8.5.201.46 10/14/16 Hot Fix X
8.5.201.41 09/30/16 General X
8.5.201.29 06/10/16 General Under Shipping Control X
8.5.201.18 03/25/16 General Under Shipping Control X
8.5.201.09 03/04/16 General Under Shipping Control X

The operating systems available for use with each component release are listed in the table at a high level only. For more detailed information about the supported operating environments, including requirements, supported versions, and any conditions or limitations, see the Web Services and Applications page in the Genesys Supported Operating Environment Reference Guide.

Discontinued Support

[+] Note about discontinued items

Screen and Call Recording functionality is no longer part of Web Services and Applications. To use this functionality, please deploy Genesys Interaction Recording (GIR) in a separate Cassandra keyspace.


The Dashboard is no longer available in Workspace Web Edition. It was removed in 8.5.201.61.


Known Issues

You can find a cumulative list of the Known Issues and Recommendations for all 8.5.x releases of Web Services and Applications, including the issues that are specific to Localized (International) releases, at the following links:

Related Resources

For additional information about Web Services and Applications, see the following documentation:

Release Notes for other Genesys components are available here.

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This page was last modified on August 31, 2018, at 08:58.