outbound.treatment-mode
Section: interaction-workspace
Default Value: An empty string.
Valid Values: personal, campaign
Changes Take Effect: When the session is started or restarted.
Specifies the type of treatment to be applied for the outbound record after it is marked as processed. If not set or set to an invalid value, no treatment is applied for the outbound record. This option can be overridden by a routing strategy as described in the Configuration Guide.
8.5.202.57
Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 01/25/19 | Hot Fix | X |
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What's New
This release contains the following new features and enhancements:
Workspace Web Edition
You can now specify the type of treatment to be applied for an outbound record after it is marked as processed by using the outbound.treatment-mode option. (HTCC-30315)
Resolved Issues
This release contains the following resolved issues:
Workspace Web Edition
Workspace no longer freezes when a supervisor marks done or deletes a large number of interactions in the supervisor's own workbin or in the workbin of another agent. (HTCC-30077)
Upgrade Notes
No special procedure is required to upgrade to release 8.5.202.57.