8.5.203.01
Web Services and Applications Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Mac | Solaris | Windows |
|---|---|---|---|---|---|---|---|
| 04/04/23 | Hot Fix | X |
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What's New
This release includes only resolved issues.
Resolved Issues
This release contains the following resolved issues:
Workspace Web Edition
Agents using Agent Desktop with Genesys Softphone no longer have their voice channel moved to Out of Service. Previously, when the Agent Desktop tab was minimized or hidden for some time, the voice channel of the agent was moved to Out of Service after a few minutes. (HTCC-31896)
Agents can now control if a positive feedback is voted when the agent clicks on the Copy Content button for a document from the Knowledge tab. This feature can be configured by using the new knowledge-center.can-upvote-on-copycontent option. When this option is set to false, the positive feedback is not voted. Previously, the positive feedback was always voted when the user clicked on the Copy Content button after filtering the documents from the Knowledge tab. (HTCC-31894)
Agent's browser console no longer displays any error messages. Previously, in some situations, the browser console displayed the error message: ERROR in toJSON() Why optionLayer.toJSON is undefined????. (HTCC-31891)
The Outbound Preview record no longer disappears from the view if the agent refreshes the browser. (HTCC-31879)
The CallManagementService logs have been improved with additional log details that can be used for troubleshooting purposes. (HTCC-31878)
Agents can now successfully mark interactions as done with media types Facebook and Twitter. (HTCC-31871)
Agents can now open documents from the Trending documents or Knowledge Base view. (HTCC-31759)
Outbound emails are no longer sent without the reply text. (HTCC-31851)
Web Services API
LogHeader is now added into the log files automatically and contains the attributes such as Genesys Web Services (GWS) version, start time, libraries, and all applicable settings from the applications.yaml file. To roll back to the previous functionality, set the following option:
logHeaderSettings:
enableLogHeader: false(HTCC-31900)
GWS now supports the dedicated Hystrix pool for the login operations. Corresponding Hystrix threadpool settings can be used to apply rate limiting only for the login operations without affecting other API requests from already logged-in agents. By default, the Hystrix threadpool has the same recommended size as ApiOperationPool (200). If you have configured Hystrix already (hystrix.properties), make sure you check the configuration and set LoginOperationPool accordingly.
hystrix.threadpool.LoginOperationPool.coreSize = 200(HTCC-31893)
GWS now provides additional trace log records when data in cache is accessed or populated. You can enable this feature by using the following option in logback.xml.
<logger name="com.genesyslab.cloud.v2.caching" level="TRACE" />(HTCC-31892)
Web Services API now awaits the response from the Universal Contact Server (UCS) before sending the API response on the UpdateUserData and ManageUserData operations. This prevents the race between concurrent updates of the interaction content in UCS from the same client when UCS proxy cluster is used. This race could cause overwriting of the reply text of emails. (HTCC-31851)
Upgrade Notes
No special procedure is required to upgrade to release 8.5.203.01.