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cobrowse.use-replica-logging

Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: When the session is started or restarted.
Introduced: 8.5.202.81

Enables browser logging in the iframe with Co-browse replica application.

cobrowse.use-slave-logging

Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: When the session is started or restarted.
Discontinued: 8.5.202.81

Enables browser logging in the iframe with Co-browse slave application.

8.5.202.81

Web Services and Applications Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
09/17/20 General X


Helpful Links

What's New

This release contains the following new features and enhancements:

Workspace Web Edition

Web Services API

  • The timeout for the GetContent operation was made configurable and the default value was increased from 4 seconds to 10 seconds. This GWS API request sends RequestTakeSnapshot to Interaction Server. In some cases, when there are many interactions in queue, this request may take significant time. To adjust the timeout, set the value of the requestTakeSnapshotTimeout option in the serverSettings section of the application.yaml file; the default value is 10000 milliseconds.
  • The new GWS index table in Cassandra enables faster mapping from EmployeeId to GWS User ID when performing the RequestStats operation for a workbin with the Agent OwnerType. To enable this feature, set the enableAgentWorkbinStatisticsOptimization option to true in the serverSettings section of the application.yaml file. The value is false by default. When option is disabled, the additional table in Cassandra is not synchronized. It is necessary to perform a force synchronization of Cassandra with the Configuration Server after option was enabled. Contact Genesys Customer Care if you require assistance with the force synchronization procedure.

Resolved Issues

This release contains the following resolved issues:


Workspace Web Edition

The Co-browse feature now functions correctly. Previously, in version 8.5.202.79, the Co-browse session was not established in Workspace when an agent attempted to join the session. (HTCC-31138)


Web Services API

To see real-time nicknames in the chat transcript, set the enableIntermediateParticipantNicknameFix option to true. The default value is false. (HTCC-31095)


Internal interaction Events from Interaction Server that are used for routing-based conference or consult invites, are no longer processed as EventInvite. Previously, the processing lead to looping of the interaction. (HTCC-31075)


While performing the PullChat operation, GWS sends notification if the enableNotificationOnPullChat option in the serverSettings section of the application.yaml file is set to true. Also, setting the enableJoinOnPullChat option to true leads to rejoining to the chat session of pulled chat interaction. Default values for both enableNotificationOnPullChat and enableJoinOnPullChat options are false. (HTCC-31057)


Upgrade Notes

Refer to Upgrading Web Services and Applications in the Web Services and Applications Migration Guide for the procedure to upgrade to release 8.5.202.81.

This page was last edited on September 17, 2020, at 19:05.

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