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This release contains the following new features and enhancements:
Web Services API
- The default definition of the 'Average Handling Time for Chat media' statistic in the statistics.yaml file has been changed to the total chat handling time divided by the total number of chat interactions.
This release contains the following resolved issues:
Workspace Web Edition
The options that enable you to change the location of the default Workspace help now work correctly. Previously, changes to these options were not taken into account. (HTCC-29769)
If there is a short disconnection between Workspace and Genesys Softphone, when the connection is reestablished, Workspace now correctly restores the voice media state to the state prior to disconnection. Previously, if an agent was in a Not Ready state prior to disconnection, Workspace changed the state to Ready. (HTCC-29686)
Web Services API
GWS now ignores error code 8200 as a response to 'JoinSession' and treats it as success. (HTCC-29734)
CRM Gplus Adapters
Mark Done handling in Workspace has been improved to prevent requests that created duplicate activity records for calls in Salesforce. (HTCC-29657)
No special procedure is required to upgrade to release 126.96.36.199.