8.5.202.86
Web Services and Applications Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Mac | Solaris | Windows |
|---|---|---|---|---|---|---|---|
| 03/19/21 | General | X |
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What's New
This release contains the following new features and enhancements:
Workspace Web Edition
- You can specify different Corporate Favorites to be displayed in Team Communicator for the following call actions by using the capabilities option in the section for a given Corporate Favorite: Main Window Team Communicator, Transfer, and Conference.
Resolved Issues
This release contains the following resolved issues:
Workspace Web Edition
The Internet Explorer browser no longer freezes when two outbound calls, using service client API, are created at the same time and the Agent account is configured to use callerIds for outbound calls. (HTCC-31409)
Agents can now log in to both regions when Genesys Softphone is configured in dual registration mode. Previously, the login to the secondary region failed if the DN of the agent was configured with a password in its Annex. (HTCC-31360)
You can now configure Workbin options for workitems in the Agent Annex and the Agent Group Annex. Previously, Workbin options could only be configured at the Application level. (HTCC-31353)
The Copy button in the Knowledge tab in Workspace Web Edition now functions as expected. Previously, if an agent used the Copy feature in the Knowledge tab, Workspace exhibited unexpected behavior. An agent experiencing this behavior had to log out and log back in for the Copy feature to function correctly. (HTCC-31331)
Upgrade Notes
No special procedure is required to upgrade to release 8.5.202.86.