8.5.202.63

Web Services and Applications Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
06/05/19	Hot Fix			X

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Web Services and Applications

Genesys Products

List of Release Notes

What's New

This release contains the following new feature and enhancement:

• Support for CentOS Linux 7. See the Web Services and Applications page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all supported operating systems.

Resolved Issues

This release contains the following resolved issues:

Workspace Web Edition

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For Callback Outbound interactions in preview mode, the Done button is now available as expected if an agent cancels or rejects the record. Previously, the Done button was missing if the agent opened the reschedule view before cancelling or rejecting the record. (HTCC-30541)

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Workspace no longer becomes stuck for consulted agents if the consulting agent marks the chat as Done while the consultation chat is still active. (HTCC-30244)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.202.63.