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8.5.202.63

Web Services and Applications Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
06/05/19 Hot Fix X

Helpful Links

What's New

This release contains the following new feature and enhancement:


Resolved Issues

This release contains the following resolved issues:

Workspace Web Edition


For Callback Outbound interactions in preview mode, the Done button is now available as expected if an agent cancels or rejects the record. Previously, the Done button was missing if the agent opened the reschedule view before cancelling or rejecting the record. (HTCC-30541)


Workspace no longer becomes stuck for consulted agents if the consulting agent marks the chat as Done while the consultation chat is still active. (HTCC-30244)


Upgrade Notes

No special procedure is required to upgrade to release 8.5.202.63.

This page was last modified on August 29, 2019, at 13:08.

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