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Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
12/14/18 Hot Fix X

Helpful Links

What's New

This release contains the following new features and enhancements:

Web Services API

  • New parameter – lookupQueues (the default value is true) – is introduced to all digital media accept requests (ChatAccept, EmailAccept, FacebookAccept, TwitterAccept, WorkitemAccept).  If set to falseinQueues will not be replaced by GWS URIs for these queues. (HTCC-30312)

Resolved Issues

This release contains the following resolved issues:

Workspace Web Edition

When Web Accessibility Tools are used with Workspace Web Edition (Agent Desktop), Call Duration and Hold Duration are now correctly accessible. (HTCC-30246)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on December 14, 2018, at 19:24.


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