|Release Date||Release Type||Restrictions||AIX||Linux||Solaris||Windows|
This release contains the following new features and enhancements:
Web Services API
- New parameter – lookupQueues (the default value is true) – is introduced to all digital media accept requests (ChatAccept, EmailAccept, FacebookAccept, TwitterAccept, WorkitemAccept). If set to false, inQueues will not be replaced by GWS URIs for these queues. (HTCC-30312)
This release contains the following resolved issues:
Workspace Web Edition
When Web Accessibility Tools are used with Workspace Web Edition (Agent Desktop), Call Duration and Hold Duration are now correctly accessible. (HTCC-30246)
No special procedure is required to upgrade to release 220.127.116.11.