8.5.202.56

Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
12/14/18	Hot Fix			X

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Web Services and Applications

Genesys Products

List of Release Notes

What's New

This release contains the following new features and enhancements:

Web Services API

• New parameter – lookupQueues (the default value is true) – is introduced to all digital media accept requests (ChatAccept, EmailAccept, FacebookAccept, TwitterAccept, WorkitemAccept).  If set to false,  inQueues will not be replaced by GWS URIs for these queues. (HTCC-30312)

Resolved Issues

This release contains the following resolved issues:

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Workspace Web Edition

When Web Accessibility Tools are used with Workspace Web Edition (Agent Desktop), Call Duration and Hold Duration are now correctly accessible. (HTCC-30246)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.202.56.