teamlead.monitoring-cross-site-based-on-activity-enabled
Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: When the session is started or restarted.
Introduced: 8.5.202.24
Specifies if cross-site monitoring is enabled and if agent presence is evaluated to select the device to be monitored for a remote agent. If this option is set to true, the monitoring request is started on the device where the remote agent is currently logged in.
8.5.202.24
Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 03/06/18 | Hot Fix | X |
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What's New
This release includes only resolved issues.
Resolved Issues
This release contains the following resolved issues:
Workspace Web Edition
The teamlead.monitoring-cross-site-based-on-activity-enabled option is now part of the Workspace Web Edition application template. Set the value of this option to true for environments where supervisors monitor agents across multiple sites. (HTCC-29403)
Web Services API
Supervisors can now see the correct monitoring state in cases where the target agent's Place has several DNs with same name (DR configuration, where the DNs belong to different switches in different regions). (HTCC-29387)
GWS now correctly returns objectPath information, even if the object_path parameter was provided in the API request, when the number of requested objects is large. (HTCC-29257)
Upgrade Notes
No special procedure is required to upgrade to release 8.5.202.24.