8.5.202.27

Web Services and Applications Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
03/21/18	Hot Fix			X

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Web Services and Applications

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

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In environments using custom desktop applications instead of Genesys Workspace Web Edition (WWE) or Workspace Desktop Edition, the WWE Service Client API now presents only one interaction instead of two in the following two-step transfer scenario:

1. Agent 1 makes an outgoing call to a contact.
2. Agent 1 consults with agent 2 on this call.
3. Agent 1 transfers the call to agent 2.

Previously, agent 2 saw one interaction for the consultation and another interaction for the main transferred call. (HTCC-29452)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.202.27.