8.5.202.90

Web Services and Applications Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Mac	Solaris	Windows
09/21/21	Hot Fix			X

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Web Services and Applications

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

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Workspace Web Edition

Workspace now correctly completes transfers and conferences to consulted external targets. Previously, in the following scenario, Workspace did not display the active consultation party for transfers and conferences:

1. Team Communicator is configured to show CustomContact only.
2. The agent is enabled to use favorites.
3. Consultation is performed using Team Communicator Favorites or Recents.

(HTCC-31548)

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Upgrade Notes

Refer to Upgrading Web Services and Applications in the Web Services and Applications Migration Guide for the procedure to upgrade to release 8.5.202.90.