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Web Services and Applications Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
08/07/19 Hot Fix X

Helpful Links

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

Workspace Web Edition

If an agent sends a chat message that includes HTML, the HTML is now escaped so that only plain text is sent to prevent the HTML from being interpreted by the browser. (HTCC-30649)

Workspace no longer displays errors to agents when they release a call. Previously, in some situations, a 'Not Found' error was displayed to the agent. (HTCC-30631, HTCC-30623)

When an agent who is part of several Outbound campaigns requests a Preview record from a Preview Campaign running in the My Campaigns view, the record that is delivered is now from the campaign selected by the agent. Previously, sometimes a record from a different campaign was delivered instead. (HTCC-30586)

CRM Gplus Adapters

The Gplus Adapter UI is now updated after it is maximized. Previously, if Gplus Adapter was minimized then maximized, the UI elements might have not been updated or displayed. (HTCC-30647)

Gplus Adapter now can save the Activity History log and create a case in Salesforce Lightning when the Salesforce record is not displayed. (HTCC-30608)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on November 15, 2023, at 23:09.
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