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Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
11/16/18 General X

Helpful Links

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

Workspace Web Edition

In French Canadian and French locales, in the 'Mes Agents' view, the term 'No Supervised Agent' has been replaced by 'Aucun agent supervisé'. Previously, the English text was displayed. (HTCC-30278)

In French Canadian locales, in the 'Mes Agents' view, the term 'Tâche après appel' has been replaced by 'Traitement post-appel'. (HTCC-30273)

Workspace now displays Facebook messages in the correct interaction view when and agent is handling more than one Facebook message session simultaneously. Previously, messages from one contact might have been displayed in the Facebook session of another contact. (HTCC-29627)

Web Services API

SSL configuration is no longer ignored when opening an External Service Protocol (ESP) connection to Interaction Server. Previously, the SSL configuration was ignored and the connection was not opened. (HTCC-30190)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on November 15, 2023, at 23:09.
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