contact.ucs-interaction.voice.enable-create-without-contact
Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: When the session is started or restarted.
Specifies whether a voice interaction is created in Universal Contact Server (UCS) when there is no associated contact. This option can be overridden by a routing strategy as described in the Configuration Guide.
8.5.202.89
Web Services and Applications Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Mac | Solaris | Windows |
|---|---|---|---|---|---|---|---|
| 08/12/21 | Hot Fix | X |
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What's New
This release contains the following new features and enhancements:
Workspace Web Edition
- You can now configure Workspace to create an interaction record in the contact database even if Contact ID is not provided. Use the contact.ucs-interaction.voice.enable-create-without-contact option to enable this feature. For more information about configuring this feature, refer to How do I work with an interaction with an unknown contact?. (HTCC-31506)
Resolved Issues
This release contains the following resolved issues:
Workspace Web Edition
In WebRTC environments, in the event of a very short network disconnection, the agent's WebRTC session is now correctly re-established. (HTCC-31529)
Web Services API
You can specify whether Web Services uses the interaction properties from Interaction Server to render the standard responses instead of using interaction attributes from the Universal Contact Server by setting the value of the enableInteractionPropertiesForStandardResponse option to true in the serverSettings section of the application.yaml file. The default value is false. (HTCC-31493)
You can configure Web Services to send the current State after Chat Server failover. Set the value of the enableChatServerContextRecreatedFlag option to true in the serverSettings section of the application.yaml file. The default value is false. (HTCC-31343)
Upgrade Notes
Refer to Upgrading Web Services and Applications in the Web Services and Applications Migration Guide for the procedure to upgrade to release 8.5.202.89.