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contact.ucs-interaction.voice.enable-create-without-contact

Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: When the session is started or restarted.


Specifies whether a voice interaction is created in Universal Contact Server (UCS) when there is no associated contact. This option can be overridden by a routing strategy as described in the Configuration Guide.

8.5.202.89

Web Services and Applications Release Notes

Release Date Release Type Restrictions AIX Linux Mac Solaris Windows
08/12/21 Hot Fix X


Helpful Links

What's New

This release contains the following new features and enhancements:

Workspace Web Edition

Resolved Issues

This release contains the following resolved issues:


Workspace Web Edition

In WebRTC environments, in the event of a very short network disconnection, the agent's WebRTC session is now correctly re-established. (HTCC-31529)


Web Services API

You can specify whether Web Services uses the interaction properties from Interaction Server to render the standard responses instead of using interaction attributes from the Universal Contact Server by setting the value of the enableInteractionPropertiesForStandardResponse option to true in the serverSettings section of the application.yaml file. The default value is false. (HTCC-31493)


You can configure Web Services to send the current State after Chat Server failover. Set the value of the enableChatServerContextRecreatedFlag option to true in the serverSettings section of the application.yaml file. The default value is false. (HTCC-31343)


Upgrade Notes

Refer to Upgrading Web Services and Applications in the Web Services and Applications Migration Guide for the procedure to upgrade to release 8.5.202.89.

This page was last edited on November 15, 2023, at 23:09.
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