9.0.001.04

9.x

Widgets Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
05/11/18	General		Platform Independent

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• List of 9.0.x Releases
• 9.0.x Known Issues

Product Documentation

• Genesys Widgets

Genesys Products

• List of Release Notes

What's New

This release contains the following new features and enhancements:

• The KnowledgeCenterService widget now exposes API events used for monitoring and acting on the knowledge activities executed by the customer.
• The new ClickToCall widget allows customers to request a phone number to dial the customer service, and optionally an access code to enter as dual-tone multi-frequency (DTMF). The phone number offered to customer is dynamically generated by Genesys Mobile Services and, once dialed, makes the customer context collected on the web page available to the routing application and agent desktop.
  
  Note: Genesys Mobile Services must be configured with a Callback Service with the following minimal settings:
  _call_direction = USERORIGINATED
  _wait_for_agent = false
  
  See Voice - User Originated for additional tuning; specifically, the _provide_code option.
• The Callback Widget is now redesigned to appear as docked in the bottom-right of the web page for desktop browsers. Additionally, you can customize labels and input fields in the registration form so they can be propagated as Key Value Pairs (KVP) to the Callback API.
• The Offers Widget now provides an option to use client-side localization.

Resolved Issues

This release contains the following resolved issues:

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Fixed URL messages displayed in WebChat. Previously, in certain instances, WebChat was truncating part of the URL text. (CXW-1514)

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Fixed an issue in custom forms where the check box input type was not sending the appropriate selected value. Previously, even though the Send transcript check box was deselected, Widgets would still send the user data. (CXW-1391)

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Reduced the length of SendMessage localization key names. (CXW-1367)

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Upgrade Notes

No special procedure is required to upgrade to release 9.0.001.04.