9.0.014.09

Widgets Release Notes

9.x

Release Date	Release Type	Restrictions
09/06/19	Update

Widgets is platform-independent software. You can deploy the installation package on any operating system that Widgets supports.

Helpful Links

Releases Info

• List of 9.0.x Releases
• 9.0.x Known Issues

Product Documentation

• Genesys Widgets

Genesys Products

• List of Release Notes

What's New

This release contains the following new features and enhancements:

• WebChat metadata now contains a unique lifecycle id property. This helps identify a Chat session instance and its associated events. (CXW-2457)
• Widgets has been localized into the following languages: Spanish, Finnish, French, Italian, Japanese, Korean, Norwegian, Polish, Brazilian Portuguese, Swedish, Thai, Turkish and Chinese. Language support is integrated into the Installation Package; there are no separate Language Packs to install. (CXW-2420)
• WebChat Widget now supports adding new lines in the input text area using the Shift+Enter key combination. (CXW-2398)
• WebChat Widget now supports a Chat Bot avatar icon with Genesys Engage Chat. (CXW-2186)
• Added new pluginMap configuration option for CXBus that allows you to override the target JS files for a given plugin namespace. CXBus loads the configured JS files from the pluginMap option instead of from the default location. This can be used to replace a standard widget with your own or to disable a widget entirely by mapping it to false. This feature only works when you utilize the Lazy-Loading method of running and loading Genesys Widgets. If you use the all-in-one bundle, you cannot override the plugins included in the bundle. (CXW-2067)

Resolved Issues

This release contains the following resolved issue:

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Callback Widget now supports the localization of an office closed error message. Previously, this type of error code response could not be localized. (CXW-2436)

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Upgrade Notes

No special procedure is required to upgrade to release 9.0.014.09.

Supported Languages

The following languages are supported by this release:

• Spanish
• Finnish
• French
• Italian
• Japanese
• Korean
• Norwegian
• Polish
• Brazilian Portuguese
• Swedish
• Thai
• Turkish
• Chinese