9.0.016.07

Widgets Release Notes

9.x

Release Date	Release Type	Restrictions
02/14/20	Update

Widgets is platform-independent software. You can deploy the installation package on any operating system that Widgets supports.

Helpful Links

Releases Info

• List of 9.0.x Releases
• 9.0.x Known Issues

Product Documentation

• Genesys Widgets

Genesys Products

• List of Release Notes

What's New

This release contains the following new features and enhancements:

• Expanded WebChat's markdown implementation to support setting the target for links by following this expanded syntax:

[Genesys](http://www.genesys.com{{target="_self"}})

(CXW-2769)

Resolved Issues

This release contains the following resolved issues:

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WebChat Widget now displays properly when multiple messages are sent. Previously, the message timestamp could overlap the avatar of the next message when one rich message appears immediately after another rich message. (CXW-2804)

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WebChat Widget now displays a download button when a supervisor attempts to send an attachment. Previously, files sent by a supervisor did not present a download button to the customer. (CXW-2793)

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WebChat Event Lifecycle now treats Bots as agents so that the WebChat.completed event is published after the customer ends the chat with a Bot. Previously, when the customer ended the chat, WebChat.cancelled was published. (CXW-2792)

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Upgrade Notes

No special procedure is required to upgrade to release 9.0.016.07.