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9.0.017.19

Widgets Release Notes


Widgets is part of 9.x starting in 8.5.006.07.
Release Date Release Type Restrictions
04/23/21 Update


Widgets is platform-independent software.You can deploy the installation package on any operating system that Widgets supports.

Helpful Links

Releases Info

Product Documentation

Genesys Products


What's New

This release includes only resolved issues.



Resolved Issues

This release contains the following resolved issues:


Handlebars.js library version is upgraded to 4.7.7, resolving a security issue. (CXW-251)


In the WebChat Widget, a Co-browse session chat now sends a message with a Co-browse session identifier to automatically start Co-browse from the agent's end when there is low network bandwidth. Previously, it did not send a message with a Co-browse session identifier when there was low network bandwidth. (CXW-250)


In the WebChat Widget, the screen reader's voice-over focus is now on the Cancel button when the End Chat alert dialog is displayed in iOS. Previously, voice-over focus was on the Close button. (CXW-238)


In the WebChat Widget, when the End Chat alert dialog displays, the focus is now on the Cancel button. Previously, the focus was on the End Chat button. (CXW-215)




Upgrade Notes

No special procedure is required to upgrade to release 9.0.017.19.

This page was last edited on May 4, 2021, at 15:48.
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