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9.0.017.19

Widgets Release Notes


Widgets is part of 9.x starting in 8.5.006.07.
Release Date Release Type Restrictions
04/23/21 Update


Widgets is platform-independent software.You can deploy the installation package on any operating system that Widgets supports.

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Releases Info

Product Documentation

Genesys Products


What's New

This release includes only resolved issues.



Resolved Issues

This release contains the following resolved issues:


Handlebars.js library version is upgraded to 4.7.7, resolving a security issue. (CXW-251)


In the WebChat Widget, a Co-browse session chat now sends a message with a Co-browse session identifier to automatically start Co-browse from the agent's end when there is low network bandwidth. Previously, it did not send a message with a Co-browse session identifier when there was low network bandwidth. (CXW-250)


In the WebChat Widget, the screen reader's voice-over focus is now on the Cancel button when the End Chat alert dialog is displayed in iOS. Previously, voice-over focus was on the Close button. (CXW-238)


In the WebChat Widget, when the End Chat alert dialog displays, the focus is now on the Cancel button. Previously, the focus was on the End Chat button. (CXW-215)




Upgrade Notes

No special procedure is required to upgrade to release 9.0.017.19.

This page was last edited on May 4, 2021, at 15:48.
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