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9.0.016.02

Widgets Release Notes


Widgets is part of 9.x starting in 8.5.006.07.
Release Date Release Type Restrictions
01/31/20 Update


Widgets is platform-independent software. You can deploy the installation package on any operating system that Widgets supports.

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Genesys Products


What's New

This release includes only resolved issues.



Resolved Issues

This release contains the following resolved issues:


Corrected an issue where existing Quick Replies would not appear in the transcript when restoring a chat after a refresh or page navigation is initiated. (CXW-2697)


Updated display of Rich Messages within WebChat to include avatar, name, and timestamp of the sender. (CXW-2621)


A new configuration option, enableHTML (boolean), was added to KnowledgeCenterService, which enables the Search Widget and Chat Deflection plugins to render HTML content. This option is set to false by default, which causes KnowledgeCenterService to fetch content in plain-text only. (CXW-2165)




Upgrade Notes

No special procedure is required to upgrade to release 9.0.016.02.

This page was last edited on September 14, 2020, at 20:13.

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