9.0.014.13

Widgets Release Notes

9.x

Release Date	Release Type	Restrictions
09/27/19	Update

Widgets is platform-independent software. You can deploy the installation package on any operating system that Widgets supports.

Helpful Links

Releases Info

• List of 9.0.x Releases
• 9.0.x Known Issues

Product Documentation

• Genesys Widgets

Genesys Products

• List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

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Chat Deflection can now detect when a bot has been connected and then disable itself. Previously, it failed to turn off when a chat bot connected. (CXW-2547)

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Any mouse or keyboard activity on WebChat now cancels an idle chat warning state. Previously, only a few select activities could cancel this state. Idle chat warning state is canceled by sending a custom notice to the server. For this to work, [inactivity-control] include-notices=all must be set in Chat Server configuration. (CXW-2545)

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WebChat's character counter now correctly resets after clicking Send and the focus returns to the text area. (CXW-2546)

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WebChat now correctly re-establishes connection after going offline when using WebSockets in CometD mode. Previously, messages sent after a connection restore did not always appear in the WebChat widget. (CXW-2530)

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SVG spinner animation now functions as expected on Safari browsers of iOS devices. Previously, on some Safari browsers, the spinner appeared as a static icon. (CXW-2524)

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WebChat Widget now correctly sends emojis and text messages when using the maxMessageLength configuration property. Previously, if the last character in a message using the maximum character length was an emoji, the customer wouldn't receive the message. (CXW-2496)

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SVG graphics now render properly in Safari browsers. Previously, in some cases, SVG graphics were improperly scaled. (CXW-2492)

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WebChat no longer counts sent messages as new incoming messages when a chat window is minimized. Previously, in some cases, WebChat incorrectly counted a sent message as a new unread message if the client sent the message and minimized the chat window simultaneously. (CXW-2550)

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Async WebChat now correctly shows End Chat and Close Window options. Previously, an Async WebChat session could not close or end with an Idle Alert message present. (CXW-2558)

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Upgrade Notes

No special procedure is required to upgrade to release 9.0.014.13.