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9.0.014.13

Widgets Release Notes


Widgets is part of 9.x starting in 8.5.006.07.
Release Date Release Type Restrictions
09/27/19 Update


Widgets is platform-independent software. You can deploy the installation package on any operating system that Widgets supports.

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Releases Info

Product Documentation

Genesys Products


What's New

This release includes only resolved issues.


Resolved Issues

This release contains the following resolved issues:


Chat Deflection can now detect when a bot has been connected and then disable itself. Previously, it failed to turn off when a chat bot connected. (CXW-2547)


Any mouse or keyboard activity on WebChat now cancels an idle chat warning state. Previously, only a few select activities could cancel this state. Idle chat warning state is canceled by sending a custom notice to the server. For this to work, [inactivity-control] include-notices=all must be set in Chat Server configuration. (CXW-2545)


WebChat's character counter now correctly resets after clicking Send and the focus returns to the text area. (CXW-2546)


WebChat now correctly re-establishes connection after going offline when using WebSockets in CometD mode. Previously, messages sent after a connection restore did not always appear in the WebChat widget. (CXW-2530)


SVG spinner animation now functions as expected on Safari browsers of iOS devices. Previously, on some Safari browsers, the spinner appeared as a static icon. (CXW-2524)


WebChat Widget now correctly sends emojis and text messages when using the maxMessageLength configuration property. Previously, if the last character in a message using the maximum character length was an emoji, the customer wouldn't receive the message. (CXW-2496)


SVG graphics now render properly in Safari browsers. Previously, in some cases, SVG graphics were improperly scaled. (CXW-2492)


WebChat no longer counts sent messages as new incoming messages when a chat window is minimized. Previously, in some cases, WebChat incorrectly counted a sent message as a new unread message if the client sent the message and minimized the chat window simultaneously. (CXW-2550)


Async WebChat now correctly shows End Chat and Close Window options. Previously, an Async WebChat session could not close or end with an Idle Alert message present. (CXW-2558)



Upgrade Notes

No special procedure is required to upgrade to release 9.0.014.13.

This page was last edited on September 27, 2019, at 20:10.
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