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Widgets Release Notes

Widgets is part of 9.x starting in
Release Date Release Type Restrictions
11/29/19 Update

Widgets is platform-independent software. You can deploy the installation package on any operating system that Widgets supports.

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Releases Info

Product Documentation

Genesys Products

What's New

This release contains the following new features and enhancements:

  • The new Offers Widget is now redesigned and available with the Engage plugin, which supports multiple layouts and rendering options. (CXW-2423)

Resolved Issues

This release contains the following resolved issues:

Callback, and other Widgets, now display correctly on mobile devices. Previously, while a Widget was opened and minimized on a mobile device, opening a new Widget didn't display anything. (CXW-2680)

The WebChat Widget now avoids making duplicate start chat requests when starting a new chat session. Previously, multiple start chat API requests were made when opening WebChat in lazy load mode, along with autosubmit. (CXW-2673)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on September 14, 2020, at 20:08.
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