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9.0.015.11

Widgets Release Notes


Widgets is part of 9.x starting in 8.5.006.07.
Release Date Release Type Restrictions
11/29/19 Update


Widgets is platform-independent software. You can deploy the installation package on any operating system that Widgets supports.

Helpful Links

Releases Info

Product Documentation

Genesys Products


What's New

This release contains the following new features and enhancements:

  • The new Offers Widget is now redesigned and available with the Engage plugin, which supports multiple layouts and rendering options. (CXW-2423)



Resolved Issues

This release contains the following resolved issues:


Callback, and other Widgets, now display correctly on mobile devices. Previously, while a Widget was opened and minimized on a mobile device, opening a new Widget didn't display anything. (CXW-2680)


The WebChat Widget now avoids making duplicate start chat requests when starting a new chat session. Previously, multiple start chat API requests were made when opening WebChat in lazy load mode, along with autosubmit. (CXW-2673)




Upgrade Notes

No special procedure is required to upgrade to release 9.0.015.11.

This page was last edited on September 14, 2020, at 20:08.
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