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9.0.014.05

Widgets Release Notes


Widgets is part of 9.x starting in 8.5.006.07.
Release Date Release Type Restrictions
07/26/19 Update


Widgets is platform-independent software. You can deploy the installation package on any operating system that Widgets supports.

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Product Documentation

Genesys Products


What's New

This release contains the following new features and enhancements:

  • Widgets has been localized into the following languages: French, German (Germany). Language support is integrated into the Installation Package; there are no separate Language Packs to install. (CXW-2261)
  • The SendMessage Widget now supports custom form input fields. They are sent as key value pairs in the request under userData. (CXW-2350)
  • The WebChat markdown feature can now be enabled or disabled using the markdown configuration option.



Resolved Issues

This release contains the following resolved issues:


File uploads in WebChat are now functioning properly. Previously, when uploading larger files, WebChat would display the error message, The file could not be sent, even though file was uploaded. (CXW-2426)


Network interruptions are now properly handled when using WebChat with CometD. Previously, when WebChat was restored after a short network disconnection, new chat messages would not display. (CXW-2413)


UserData from GWE notification is now propagating properly into the WebChat Widget. (CXW-2412)


Custom defined strings in the WebChat Widget can now be localized. Previously, custom defined strings for System Messages would not display. (CXW-2409)


Session inactivity messages now display when the WebChat Widget is minimized. (CXW-2406)


Fetching previous Chat history messages using the keyboard now only happens when using the UP arrow and PAGEUP keyboard keys. Previously, some minor scrolling would happen even with normal characters keys, resulting in the Chat transcript needlessly fetching previous messages. (CXW-2363)




Upgrade Notes

No special procedure is required to upgrade to release 9.0.014.05.

Supported Languages

The following languages are supported by this release:

  • French
  • German (Germany)
This page was last edited on August 7, 2019, at 16:40.
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