Prerequisites

Software Requirements

LFMT supports the following Operating Systems:

• Windows 2012 and 2016
• Red Hat Enterprise Linux (RHEL) and CentOS 7

LFMT supports the following database management systems:

• PostgreSQL 9.1 or later
• Oracle DBMS 11 to 19c
• Microsoft SQL Server 2005 or later
  

The following software must be installed before deploying the Log File Management Tool:

• Genesys Administrator Extension 9.x and all of its associated components.
• Genesys recommends LFMT is deployed on its own separate GAX instance so that it does not affect any other GAX Plugins that are used to manage/operate the contact center.
• JRE 1.8 (or later) or OpenJDK 8 or OpenJDK 11

The LFMT Client is web-based, and is compatible with the following web browsers:

• latest Google Chrome
• latest Microsoft Edge
• latest Mozilla Firefox

Genesys Engage Requirements

LFMT integrates to Genesys Engage Configuration Server, Solution Control Server and Message Server 8.5 versions.

Important

• Prior to planning and installing LFMT, please ensure you have sufficient knowledge and experience with Genesys Engage architecture, components and functions.

Network and Security Requirements

1. Ensure all hostnames in the environment can be resolved by DNS from the LFMT Server Host(s).
2. Ensure the following access ports are available for LFMT operation.
   1. The DBMS access port (Required if the DBMS is located on a different host than LFMT Indexer):
      • PostgreSQL - default: Port 5432
      • Oracle - default: Port 1521
      • MSSQL- default: Port 1433
   2. The GAX configuration port (default: Port 8080)
3. (Optional) Open the following external ports for the LFMT (S)FTP/S operation.
   1. Ports 20 and 21
4. (Optional) Assign dedicated NICs on each Genesys application server for LFMT operation.
5. (Optional) To enable Log File Retrieval services, configure ports 80 & 443 for outbound TCP access.