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Available Packages

This section describes how to download and send LFMT packages built in the Log File Packaging section.

Tip
LFMT packages have the .lfm extension. This is a compressed file and can be opened in applications such as WinRAR, 7-Zip, etc.

Downloading an LFMT package

  1. In Genesys Administrator Extension, from the LFMT menu, select Available Packages.
  2. Review the entries in the Available Packages table.
    AP8.5.png
    • Packages marked as Pending are still being built by LFMT Collector.
    • Packages marked as Available can be downloaded by the user.
    • To view an updated status of a package, click the Refresh ISRefresh8.5.png button.
    • To view the contents of a package, double-click on the package name. The Package Contents dialog box will appear including the filename for the package and the filter criteria used to generate the package.
    • PC8.5.101.png
  3. Select the checkbox associated with desired package(s).
  4. Click the Download button. The Download dialog will appear.
  5. Download8.5.png
  6. Click the hyperlink associated with the package(s) to start the download.
Important
Information about the package

Inside every LFMT package, a details.txt file is included that contains filter information about the package generation.

Example: Following is a sample extracted from a details.txt.

Created with LFMT version: 8.5.100.05_P2
Package created on: Wed Aug 22 03:28:20 ADT 2018
Name: 20180822_032820_023_ccdev-st-lfmt1.lfm
Filter Criteria: 2018-07-15, 2018-08-22
Included Files: 
App:AGENT_FWK2 - File:agent_fwk2.20180720_130055_819.log.zip

Sending an LFMT package via FTP(S)/SFTP a LFMT

  1. In Genesys Administrator Extension, from the LFMT menu, select Available Packages.
  2. Review the entries in the Available Packages table.
  3. Select the checkbox associated with desired package(s).
  4. Click the Send FTP(S)/SFTP button. The FTP(S)/SFTP dialog will appear.
  5. FTP8.5.png
  6. Enter the IP, port, username, and password for connection to the FTP(S)/SFTP server.
  7. Click the Send Package button to send the package.

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This page was last modified on October 12, 2018, at 10:42.