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Collection Schedules

This section describes to configure log file collection schedules for LFMT Collector.

Adding a LFMT Collection Schedule

  1. In Genesys Administrator Extension, from the LFMT tile menu, select Collection Schedules.

    LFMT GAX Tile.png
  2. Click the Add8.5.png button in the Collection Schedules pane. The New Collection Schedule pane will appear.LFMT Collection Schedules.png
  3. Provide the Name (i.e. "sip_and_urs"), Start (i.e. 09:00), Timezone, Interval (i.e. "9" [minutes]), and Exception (i.e. 02:15,02:45) for the new LFMT Collector Schedule.
  4. Select the appropriate CME Applications for the new LFMT Collector Schedule.
    *the example below has the "sip" and "urs" CME applications selected
    **these application log files will therefore be collected every 9 minutes from the "cc-app-dev-demo-3" Host via the Workbench Agent 8.5 component running on the Host

    LFMT New Collection Schedule.png
  5. Click the Save8.5.png button to save the new LFMT Collector Schedule.
Important
  • Genesys recommends staggering each Collection Schedule so that LFMT Collections do not start/run at the same time.
  • The maximum number of simultaneous connections from all agents should not exceed more than 10-12 during a single schedule collection. Each agent on a host will create the number of connections as defined by the agent's [app_config]/agent_max_outgoing_connections] configuration option. For example, if this value is set to 1 for each agent, then a collection of up to 10-12 hosts can be completed at once. If this option is set to 4, then 3 hosts should only be collected from at once. Ensure schedules are configured to not exceed this connection maximum at any given time.

Editing a LFMT Collection Schedule

  1. In Genesys Administrator Extension, from the LFMT tile menu, select Collection Schedules.
  2. Click on the row text of the LFMT Collector Schedule in the Collection Schedules pane that you wish to edit; the Edit Collection Schedule pane will appear.
  3. As required, edit the Name, Start, Timezone, Interval or Exception fields for this LFMT Collector Schedule.
  4. Add/Remove the appropriate CME Applications from the LFMT Collector Schedule as required.
  5. Select the Save8.5.png button to save any changes to the LFMT Collector Schedule.
Important
  • Once saved, the edited Collection Schedule will be Stopped/Disabled and will need to be manually Enabled/Started.

Deleting a LFMT Collection Schedule

  1. In Genesys Administrator Extension, from the LFMT tile menu, select Collection Schedules.
  2. Select the appropriate checkbox associated with the LFMT Collector Schedule in the Collection Schedules pane that you wish to delete.
  3. Click the Del8.5.png button to Delete the Collection Schedule.
Important
  • The Collection Schedule will be permanently deleted.
  • There is no undo delete Collection Schedule capability.

Enabling and disabling a LFMT Collection Schedule

  • To enable an LFMT Collector Schedule, select the checkbox associated with Collection Schedule, and click the Start8.5.png button.
  • To disable an LFMT Collector Schedule, select the checkbox associated with Collection Schedule, and click the Stop8.5.png button.
This page was last edited on December 11, 2021, at 11:25.
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