Recently Asked Questions
This article contains recently asked questions (RAQ) that might be helpful if you cannot find what you are looking for or have questions similar to those you'll find here. If you still have questions after reading this page, contact us by using the Disqus commenting feature at the bottom of each page.
We've also included information about things you cannot do.
Click the plus sign (+) beside any question to see the answer.
Preferences and Availability Patterns
Logged In Session Expiry
Things Agents Cannot Do
Sometimes you ask us about settings or functionality that you do not have access to or cannot change. Often they are controlled by supervisors or administrators, or governed by contact center policies or rules. It might be helpful for you to know what you cannot do.