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Switch/DN Level Options

Contact Point DNs

The options described in this section concern Routing Point DNs used to create contact points that the Knowledge Worker uses to direct call transfers or conferences to the contact center. All options must be configured in the UC-Connector section of the Annex tab.

attribute<n>

Default Value: No default value
Valid Values: format: <display text>: %s, statistic:<object>, <ObjectType>, <TenantName>, <StatType>, <TimeProfile>, <StatServerName>
Changes Take Effect: Immediately
Specifies the statistic to be displayed when the Knowledge Worker hovers their cursor over the contact point in their Interaction window. You can name the <n> variable in this option in numerical order (1, 2, 3) as you add more statistics, or you can leave it empty.

If this option contains both the format and statistic fields, UC Connector subscribes to retrieve the specified statistic from Stat Server. All statistic types supported by Stat Server are available.

The valid format for this option value is as follows:

  • format—Set this option to the text you want to be displayed in the Interaction window. Include the %s, for the statistic to be displayed.
  • statistic—Set this option to the parameters required by Stat Server to properly fetch the relevant data: Object, ObjectType, TenantName, StatType, TimeProfile, StatServerName.
Important
The parameter StatServerName is only required if UC Connector connects to more than one Stat Server.
  • An example of a valid configured value is as follows:

format: Calls waiting: %s, statistic:1234@YourSwitch, RoutePoint, YourTenantName, CurrNumberWaitingCalls, Default, StatServer1

For details about statistic types, see the Stat Server 8.5 User's Guide.

display-name

Default Value: No default value
Valid Values: Any valid string
Changes Take Effect: After application restart
Specifies the name to be displayed for the configured contact point (typically a Routing Point DN or ACD Queue) in the Knowledge Worker's Interaction window.

enabled

Default Value: true
Valid Values: true, false
Changes Take Effect: Immediately
Specifies whether this Routing Point DN is enabled for use with UC Connector. Set this option to true to enable the contact point.

presence-gateway-mode

Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Specifies whether UC Connector prevents sending invite messages to Lync when there is no web client UI connected for the corresponding user, and a new call or preview call is delivered. If true, UC Connector does not send SIP INVITE to Lync; otherwise, sending the invite is controlled by the invite-message option.

Knowledge Worker Person Object

For Knowledge Worker Person objects, the following options are available.

UC-Connector Section

enabled

Default Value: true
Valid Values: true, false
Changes Take Effect: Immediately
Specifies whether this Person object is enabled for use with UC Connector. Set this option to true to enable this Knowledge Worker Person object.

redirect-setup-enabled

Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Enables a user to set and enable a redirect number. This values takes priority over the global redirect-setup-enabled option.

redirect-enabled

Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Specifies whether the configured redirect number can be used to accept previews. If true, UC Connector uses the configured redirect number to accept previews. This option can only be configured for a Person.

redirect-number

Default Value: blank
Valid Values: A string representing a valid phone number
Changes Take Effect: Immediately
Specifies the redirect number available to the Knowledge Worker. This option can only be configured for a Person.

Microsoft-OCS Section

agent-status-ready

Default Value: No default value
Valid Values: Interoperability Values for Lync Skype for Business Presence States
Changes Take Effect: Immediately
Specifies the presence status for this Knowledge Worker on the Lync / Skype for Business-side, which will then be mapped to the Genesys status of Ready. Typically, you will map several Lync / Skype for Business presence status to match the Genesys NotReady status. For example, 3500, 3000-4499.

agent-status-notready

Default Value: No default value
Valid Values: Any valid MS-PRES protocol interoperability
Changes Take Effect: Immediately
Specifies the presence status for this Knowledge Worker on the Lync / Skype for Business-side, which will then be mapped to the Genesys status of NotReady. Typically, you will map several Lync / Skype for Business presence status to match the Genesys NotReady status. For example, 6500,9500,12500,15500,4500-17999.

agent-status-logout

Default Value: No default value
Valid Values: Interoperability Values for Lync Skype for Business Presence States
Changes Take Effect: Immediately
Specifies the presence statuses for this Knowledge Worker on the Lync / Skype for Business-side, which will then be mapped to the Genesys status of Logout. Typically, you will map several Lync / Skype for Business presence statuses to match the Genesys Logout status. For example, 18500,0-2999,18000-.

contact

Default Value: No default value
Valid Values: Valid SIP URI
Changes Take Effect: Immediately
Specifies the principal for the Knowledge Worker as configured in Lync / Skype for Business. This value matches the sign-in name for the Knowledge Worker in Lync / Skype for Business. For example,

sip:ucc_user1@your-LSfB-address.com

enable-push-oncall-status

Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Enables the overall Push On Call Status feature. If enabled, when the Knowledge Worker receives a call from the Genesys environment, the status is set on the Lync / Skype for Business-side, according to the value of the oncall-status option.

oncall-status

Default Value: 9500 (recommended 6500)
Valid Values: Interoperability Values for Lync Skype for Business Presence States
Changes Take Effect: Immediately
Specifies the status to be updated in the Lync / Skype for Business client when a Knowledge Worker receives a call from the Genesys environment.

Important
Genesys recommends that you change the value of this option from the default 9500 to the value 6500. The value 9500 corresponds to the Lync / Skype for Business status DoNotDisturb on the Microsoft side, in which case interaction sessions cannot be established. Use the value 6500 (Busy) instead.

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This page was last modified on June 27, 2016, at 16:21.