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Deployment Task Table

The following table summarizes the deployment tasks that are required to deploy the UC Connector into the Genesys environment, as well as how to integrate the deployment with the Microsoft Unified Communications platform (Lync or Skype for Business) on the enterprise side:

Complete the following tasks to deploy and integrate the UC Connector solution.

Objective Actions
1. Complete prerequisites.
2. Deploy the UC Connector.
3. Configure the Knowledge Worker.
4. Integrate with the agent's desktop.
5. Integrate with Genesys Routing
6. (optional) Enable Instant Messaging (Genesys IM Integration)
7. (optional) Enable Instant Messaging (SIP - Lync / Skype for Business Integration)
8. (required for Lync / Skype for Business) Enable Secure Communication

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This page was last modified on June 27, 2016, at 17:23.