The UC Connector supports Genesys contact center integrations with several versions of the Microsoft Unified Communications platform. UC Connector supports Lync 2010, Lync 2013, and Skype for Business (2015). This section describes how UC Connector can be deployed to integrate with different configurations of Lync / Skype for Business. This section also describes using Workspace Desktop Edition to present the agent side of the customer interaction.
Note: The references to third-party documentation in this document, including any URL or other web references, are subject to change without notice. They are included for your convenience.