UC Connector 8.0 currently has the following limitation:
- UC Connector does not support After Call Work (ACW) time for Knowledge Worker users. Ensure that ACW in the Agent Login for the Knowledge Worker is disabled (set both wrap-up-time and legal-guard-time to 0).
TipACW is supported for contact center agents who use Microsoft Lync Voice.
This page was last edited on July 17, 2020, at 16:13.