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Limitations

UC Connector 8.0 currently has the following limitation:

  • UC Connector does not support After Call Work (ACW) time for Knowledge Worker users. Ensure that ACW in the Agent Login for the Knowledge Worker is disabled (set both wrap-up-time and legal-guard-time to 0).
Tip
ACW is supported for contact center agents who use Microsoft Lync Voice.

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This page was last modified on June 27, 2016, at 14:20.