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Lync / Skype for Business

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An integration overview is presented below. For detailed integration information, see UCC 8.0.3 Lync Integration Deployment Guide.

The architecture of UC Connector integration with Lync or Skype for Business does not change with the Microsoft versions; however, it changes depending on the configuration of the Microsoft platform. In all cases, UC Connector links the Genesys environment and the Microsoft solution in the enterprise. For presence, communication between UC Connector and Lync is through MS-PRES. For a complete description of MS-PRES see http://msdn.microsoft.com/en-us/library/cc431501%28v=office.12%29.aspx

The UC Connector does not play an active role in instant messaging communication with Lync / Skype for Business. IM sessions are handled between Lync / Skype for Business and SIP Server exclusively, over SIP.

However, for integration with the Microsoft Lync / Skype for Business Client, the UC Connector is able to send a special IM message that starts a context-sensitive IM conversation in the Lync or Skype for Business client. The special IM prompts the Lync or Skype for Business client to open the conversation extension window, in which a browser window points to the UC Connector GUI. This is done only if the UC Connector GUI is not already open on the target user’s desktop.

Supported deployments with Microsoft Lync / Skype for Business include:

  • Deployment with Microsoft Lync Skype for Business Standard Edition
  • Deployment with Microsoft Lync Skype for Business Enterprise Edition
  • Deployment with Microsoft Lync / Skype for Business Enterprise via Edge Server


For information on the above deployments, see the UCC 8.0.3 Lync Integration Deployment Guide.

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This page was last modified on May 3, 2018, at 13:41.