Jump to: navigation, search

Routing with Round-Robin Selection

The following shows a sample strategy that routes a call to an available Knowledge Worker using a round-robin selection method.


file:RoundRobinStrategy.png


For details about the call flow that this strategy supports, see Contact Center to Knowledge Worker.

This page was last edited on June 27, 2016, at 22:20.
Comments or questions about this documentation? Contact us for support!