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About the Preview Interaction Protocol

The following table shows the various PreviewInteraction protocol messages and the formats that go along with them.

Message Format
PreviewInteractionRequest

Initiates the Preview Interaction with the targeted Knowledge Worker.

agent
connId
dn
mediaType
switch
userData

PreviewInteractionCancel

Indicates to the Knowledge Worker that the interaction is canceled.

Contact
ThisDN
ConnID
OtherDN
MediaType
UserData
Message
Status
StatusMessage

PreviewInteractionMultiple

Initiates the Preview Interaction with the Knowledge Worker group. This acts like a broadcast to all the agents in the group.

connId—Used as a key for this interaction, and added to any ICO reporting messages.
mediaType—Media type as assigned by T-Server/SIP Server.
userData—Used for display, this may include the filter third-party window key.
targets—A list of agents found from a source (for example, Stat Server). The default delimiter "|" should be replaced with "^".

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This page was last modified on July 11, 2016, at 12:53.