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Log Events

This section describes the UCC log events, including log events that are generated by UC Connector in a warm standby high-availability (HA) configuration.

Log Events for HA Warm Standby

00-04560
Level: Standard
Text: Warm Standby (backup) mode activated
Attributes: None
Description: Management Layer command: reports that the backup server is working in Warm Standby mode.

00-04562
Level: Standard
Text: Warm Standby (Primary) mode activated
Attributes: None
Description: Management Layer command: reports that the primary server is working in Warm Standby mode.

When you configure your UC Connector HA deployment, you will create Alarm Conditions (two on the primary UC Connector and two on the backup UC Connector) for warm standby HA log events. You will configure the Alarm Conditions to trigger Alarm Reaction scripts, which will in turn run application objects for scripts that execute the SIP Server switchover.

SIP Stack Log Messages

UC Connector can detect if the SIP Stack is not running, and generate the appropriate Genesys log messages:

  • 31401—SIP Layer Creation Failure
  • 31402—SIP Layer Created (To cancel the alarm)

To activate the alarm functionality, perform the following steps:

  1. On the Options tab in the log section of the UC Connector Application, add the following key-value pairs:
    • MessageFile=<path to the UCC.lms file>
    • standard=network
  2. Add the connection to the Message Server. Open the connection of a Solution Control Server and make sure that you are using the same Message Server.
  3. Create a new Alarm Condition configuration object with the following properties:
    • On the Detect Event tab, enter the following:
      • Log Event ID: = 31401
      • Selection Mode: = Select by Application
      • Application = The appropriate UC Connector application name.
    • On the Cancel Event tab, enter Log Event ID: = 31402

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This page was last modified on June 28, 2016, at 08:07.