This page was last edited on May 24, 2022, at 18:21.
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Interaction Concentrator
Also known as ICON. A Genesys product that collects and stores detailed data from various sources in a contact center that is empowered by using Genesys software. Downstream reporting systems can access Interaction Concentrator data in near–real time.
Operating on top of Genesys Framework, the product consists of a server application that is called ICON and a database that is called Interaction Database (IDB). The server receives data from data sources such as Configuration Server, T-Server, or particular Genesys solutions; it then stores this data in IDB by using Genesys DB Server.
Genesys Info Mart Release Notes
Release Date | Release Type | Restrictions | AIX | Linux | Mac | Solaris | Windows |
---|---|---|---|---|---|---|---|
05/24/22 | Update | X | X |
This release includes only resolved issues.
This release contains the following resolved issues:
When transforming Elasticsearch data, Genesys Info Mart now requests fresh indices from Elasticsearch if the cached indices fall within the current extraction interval. Previously in this scenario, Genesys Info Mart considered the cached list of index names to be up to date, and, as result, it did not process SDR data from the end of the last cached index until the end of the extraction interval. (GIM-14155)
The extraction job now correctly handles data from an HA pair of Interaction Concentrators (ICONs) in the following scenario:
Previously in this scenario, the extraction job might get stuck. (GIM-14149)
Refer to the Deployment Procedure for this release to deploy the installation package within your environment.