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Glossary:Genesys Framework

Also known as Management Framework. The central part of the Genesys product suite that consists of common system-management functions (such as process management, fault management, configuration, performance, logging, security, message infrastructure, and so on) and media interfaces. Framework enables the monitoring and control of telephony resources that are associated to agents or extensions, ACD Queues, and Routing Points. It enables the configuration and control of any of the Genesys products that use the Genesys Configuration Layer and Management Layer, and it grants the right to develop or integrate an application by using Genesys T-Library or Genesys Desktop .NET Toolkit.
Framework forms the foundation for Genesys contact-center solutions. It consists of the Configuration Layer, Management Layer, Media Layer, Services Layer, and reporting capabilities.


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This page was last modified on November 18, 2013, at 17:00.