Configuration Layer

The Genesys Framework layer that provides:

Centralized configuration data processing and storage for one-time entry of any information about contact-center entities that any number of applications require to function in a particular business environment.
An advanced configuration-data-distribution mechanism, so that applications can read their configuration upon startup and be notified of updates at runtime without service interruptions.
Comprehensive data-integrity control functions that prevent entry of illogical configuration data that might cause solution malfunction.
Advanced reconnection management that ensures that applications have up-to-date data after reestablishing connection to Configuration Server.
Access control functions to regulate user access to solution functions and data, based on the access privileges that are set for each item.
Wizards to help users through the automated process of solution deployment.
Support for geographically distributed environments.
Integration with external data sources.
Import and export of configuration data to and from the Configuration Database.

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