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Glossary:Configuration Layer

The Genesys Framework layer that provides:

  • Centralized configuration data processing and storage for one-time entry of any information about contact-center entities that any number of applications require to function in a particular business environment.
  • An advanced configuration-data-distribution mechanism, so that applications can read their configuration upon startup and be notified of updates at runtime without service interruptions.
  • Comprehensive data-integrity control functions that prevent entry of illogical configuration data that might cause solution malfunction.
  • Advanced reconnection management that ensures that applications have up-to-date data after reestablishing connection to Configuration Server.
  • Access control functions to regulate user access to solution functions and data, based on the access privileges that are set for each item.
  • Wizards to help users through the automated process of solution deployment.
  • Support for geographically distributed environments.
  • Integration with external data sources.
  • Import and export of configuration data to and from the Configuration Database.


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This page was last modified on November 18, 2013, at 18:00.