Genesys Info Mart Release Notes
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This release includes only resolved issues.
This release replaces the no-longer-available 8.5.009.23 release.
This release contains the following resolved issues:
In scenarios where idle database connections become unavailable after being forcibly closed from the DBMS side, Genesys Info Mart now ensures that a connection is available to connect to the database server.
Previously in such scenarios, Genesys Info Mart was unable to create a connection to the database server, and could enter into an infinite loop. (GIM-11843)
The extraction job no longer fails due to a connection timeout in scenarios where multiple connections open concurrently, and one thread uses a connection intended for another thread. (GIM-11811)
The transformation job no longer fails during data 'blending' operations when it encounters inconsistent party termination information (where some terminated times are missing from GIDB_G_PARTY_MM, but present in GIDB_G_PARTY_HISTORY_MM).
Previously, there were rare scenarios where the transformation job failed during such a scenario, and produced an error such as:
Database error: ERROR: null value in column "create_audit_key" violates not-null constraint.
'Blending' operations occur because Genesys Interaction Workspace provides functionality to initiate a Chat Conference/Consult through a Queue by using an auxiliary (InternalConferenceInvite) interaction to find a target agent to add to the main chat interaction. Genesys Info Mart combines the main and auxiliary interactions to present a simplified (blended) reporting result (GIM-11805)
Genesys Info Mart no longer enables internal platform SDK logging by default. Previously, Genesys Info Mart enabled this logging by default. Internal platform SDK logging can result in deadlocks in scenarios where Message Server is disconnected while Genesys Info Mart is sending a message to Message Server. (GIM-11779)
Refer to the Deployment Procedure for this release to deploy the installation package within your environment.
- To enable all of the functionality provided in this release, Genesys Info Mart requires Interaction Concentrator release 8.1.514.06 or higher. At a minimum, Genesys Info Mart release 8.5 requires Interaction Concentrator 18.104.22.168. For additional recommendations, see ICON Recommendations in the Known Issues and Recommendations section.
- Genesys recommends that you manage jobs using Genesys Info Mart Manager, but if you continue to use Genesys Info Mart Administration Console, Genesys recommends that you use Genesys Info Mart Administration Console release 8.1.3 or higher.
- Genesys Info Mart Manager release 8.5.010 requires Genesys Info Mart release 8.5.009 or higher. Genesys Info Mart release 8.5 is compatible with Genesys Info Mart Manager release 8.1.4 and higher.