8.5.003.19

Genesys Info Mart Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
05/03/16	Hot Fix		X	X	X	X

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Deployment Procedure

8.5.0 Deployment Procedure

Product Documentation

Genesys Info Mart

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

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Genesys Info Mart now correctly reports CUSTOMER_TALK_DURATION and CUSTOMER_RING_DURATION in scenarios where a predictive outbound call originates on one site and is routed to an agent on another site.

Previously in such scenarios, Genesys Info Mart recorded a value of 0 for CUSTOMER_TALK_DURATION, and sometimes recorded a value of 0 for CUSTOMER_RING_DURATION. (GIM-10664)

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Upgrade Notes

Refer to the Deployment Procedure for this release to deploy the installation package within your environment.

Dependencies

• To enable all of the functionality provided in this release, Genesys Info Mart requires Interaction Concentrator (ICON) release 8.1.500.04 or higher. At a minimum, Genesys Info Mart release 8.5 requires Interaction Concentrator 8.1.100.36. For additional recommendations, see ICON Recommendations in the Known Issues and Recommendations section.
• Genesys recommends that you manage jobs using Genesys Info Mart Manager, but if you continue to use Genesys Info Mart Administration Console, Genesys recommends that you use Genesys Info Mart Administration Console release 8.1.3 or higher.
• Genesys Info Mart Manager release 8.5 requires Genesys Info Mart release 8.5.002 or later. Genesys Info Mart release 8.5 is compatible with Genesys Info Mart Manager release 8.1.4 and higher.