8.5.008.29

Genesys Info Mart Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
10/20/17	General		X	X	X	X

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Deployment Procedure

8.5.0 Deployment Procedure

Product Documentation

Genesys Info Mart

Genesys Products

List of Release Notes

What's New

This release contains the following new features and enhancements:

• Genesys Designer reporting enhancements — New SDR_SURVEY_* tables (SDR_SURVEY_FACT, SDR_SURVEY_QUESTIONS, SDR_SURVEY_ANSWERS) support reporting on post-call surveys for interaction flows that involve applications developed with Genesys Designer. Genesys Designer support is available in certain Genesys Engage cloud deployments. For more information, see the Genesys Info Mart documentation for your RDBMS.

Resolved Issues

This release contains the following resolved issues:

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In deployments that support Session Detail Record (SDR) reporting, the SDR_EXT_HTTP_REST.URL column no longer stores the full URL actually invoked for the request (scheme://host[:port]][/path][?query][#fragment]). The high-cardinality portions of the URL that follow the first forward slash—specifically, the path, query, and fragment—are not stored, so that URL values fit within the limits of low-cardinality dimension tables.

For example, a request such as:
http://some.web.service.com:3072/path?query#fragment
is now stored as:
http://some.web.service.com:3072

Previously, Genesys Info Mart stored the full URL in the SDR_EXT_HTTP_REST.URL column, which caused unnecessary growth in the size of this dimension table. (GIM-11618)

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Genesys Info Mart now correctly recognizes the open (or 3rd Party) media type named 'voice' as equivalent to the predefined media type VOICE (MEDIA_TYPE_KEY=1). (GIM-11562)

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Upgrade Notes

Refer to the Deployment Procedure for this release to deploy the installation package within your environment.

Dependencies

• To enable all of the functionality provided in this release, Genesys Info Mart requires Interaction Concentrator release 8.1.514.06 or higher. At a minimum, Genesys Info Mart release 8.5 requires Interaction Concentrator 8.1.100.36. For additional recommendations, see ICON Recommendations in the Known Issues and Recommendations section.
• Genesys recommends that you manage jobs using Genesys Info Mart Manager, but if you continue to use Genesys Info Mart Administration Console, Genesys recommends that you use Genesys Info Mart Administration Console release 8.1.3 or higher.
• Genesys Info Mart Manager release 8.5 requires Genesys Info Mart release 8.5.002 or later. Genesys Info Mart release 8.5 is compatible with Genesys Info Mart Manager release 8.1.4 and higher.