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Genesys Info Mart Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
06/09/16 Hot Fix X X X X

Helpful Links

Releases Info

Deployment Procedure

8.5.0 Deployment Procedure

Product Documentation

Genesys Info Mart

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

The transformation job now correctly populates the TECHNICAL_DESCRIPTOR_KEY column in the INTERACTION_RESOURCE_FACT (IRF) table for OutboundNew interactions.

Previously, in scenarios where the party who sent the interaction was processed in one chunk, and the rest of the interaction was processed in another chunk, the transformation job might have recorded an incorrect technical descriptor of Transferred, instead of Completed. (GIM-10765)

The export job now correctly exports the tables GROUP_ANNEX and RESOURCE_ANNEX. (GIM-10762)

The transformation job no longer uses a partition range in the query used to select GIDB_GO_CHAIN records on nonpartitioned databases. Previously, in nonpartitioned deployments, if the chain-processing duration exceeded the value specified by the max-chain-processing-duration-in-hours configuration option, Genesys Info Mart might fail with the following error:

Cannot insert the value NULL into column 'CAMP_GROUP_SESSION_ACTIVE', table 'TMP_REC_STOP'; column does not allow nulls.


Genesys Info Mart no longer discards IRF records because of a NullPointerException in certain scenarios where a two-step transfer or conference is initiated by an unmonitored DN. (GIM-10749)

In deployments with a partitioned IDB, the extraction job no longer fails with an error similar to the following:

InvalidConfiguration: update_idb_for_gim.sql missing views check FAIL: DAP=DAP_ICON_ORACLE_VOICE_OCS1, missingViews=[GIM_G_AGENT_STATE_RC_TS.GSYS_SHORT_DAY, GIM_G_AGENT_STATE_RC_TTS.GSYS_SHORT_DAY].


The migration job no longer fails when upgrading Genesys Info Mart in scenarios where the GIDB_G_IR_MM table has duplicate entries both having the same value for IRID, but with unique values for IR_KEY.

Previously in such scenarios, when upgrading Genesys Info Mart from release to, the migration job might have failed with a unique constraint violation on the STG_ACTIVE_CALL primary key. (GIM-10729)

Upgrade Notes

Refer to the Deployment Procedure for this release to deploy the installation package within your environment.


  • To enable all of the functionality provided in this release, Genesys Info Mart requires Interaction Concentrator release 8.1.509.07 or higher. At a minimum, Genesys Info Mart release 8.5 requires Interaction Concentrator For additional recommendations, see ICON Recommendations in the Known Issues and Recommendations section.
  • Genesys recommends that you manage jobs using Genesys Info Mart Manager, but if you continue to use Genesys Info Mart Administration Console, Genesys recommends that you use Genesys Info Mart Administration Console release 8.1.3 or higher.
  • Genesys Info Mart Manager release 8.5 requires Genesys Info Mart release 8.5.002 or later. Genesys Info Mart release 8.5 is compatible with Genesys Info Mart Manager release 8.1.4 and higher.
This page was last edited on February 9, 2017, at 14:38.
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