Interaction Concentrator

Also known as ICON. A Genesys product that collects and stores detailed data from various sources in a contact center that is empowered by using Genesys software. Downstream reporting systems can access Interaction Concentrator data in near–real time.
Operating on top of Genesys Framework, the product consists of a server application that is called ICON and a database that is called Interaction Database (IDB). The server receives data from data sources such as Configuration Server, T-Server, or particular Genesys solutions; it then stores this data in IDB by using Genesys DB Server.

For More Information Welcome In the Genesys Interactive Insights 8.1.3 Genesys Interactive Insights User's Guide Terminology In the Genesys Info Mart Current Genesys Info Mart User's Guide Genesys Info Mart Terminology Conventions In the Genesys Info Mart Current Genesys Info Mart Deployment Guide Genesys Info Mart Architecture In the Genesys Info Mart Current Genesys Info Mart Deployment Guide IWD Reporting In the intelligent Workload Distribution 9.0.0 iWD Overview Outbound Contact Data In the Genesys Info Mart Current Genesys Info Mart Deployment Guide

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