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Glossary:Interaction Concentrator

Also known as ICON. A Genesys product that collects and stores detailed data from various sources in a contact center that is empowered by using Genesys software. Downstream reporting systems can access Interaction Concentrator data in near–real time.
Operating on top of Genesys Framework, the product consists of a server application that is called ICON and a database that is called Interaction Database (IDB). The server receives data from data sources such as Configuration Server, T-Server, or particular Genesys solutions; it then stores this data in IDB by using Genesys DB Server.


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Retrieved from "https://docs.genesys.com/Glossary:Interaction_Concentrator (2019-07-21 12:55:43)"
This page was last modified on May 29, 2015, at 08:51.