Interaction Database

Also known as IDB. The database that stores data about contact-center interactions and resources at a granular level of detail.
See also Interaction Concentrator.

For More Information Terminology In the Genesys Info Mart Current Genesys Info Mart User's Guide Genesys Info Mart Terminology Conventions In the Genesys Info Mart Current Genesys Info Mart Deployment Guide Outbound Contact Data In the Genesys Info Mart Current Genesys Info Mart Deployment Guide IDB Tables Accessed by Genesys Info Mart In the Genesys Info Mart Current Genesys Info Mart Deployment Guide User Data Sources and KVPs In the Genesys Info Mart Current Genesys Info Mart Deployment Guide Enabling Database Access In the Genesys Info Mart Current Genesys Info Mart Deployment Guide

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