As of Friday October 16th, access to restricted content on this site now requires you to log in with your Genesys account. If you don't have an account, you can request one at these locations: Request MyPartner Portal Account or Request My Support Account.
Jump to: navigation, search

CfgStatDay

Description

A Statistical Day is a numerically-expressed workload that a particular Agent Group is expected to handle during a particular business day.

Filter Keys

Filter Name Type Description
tenant_dbid int A unique identifier of a tenant. If specified, Configuration Server will return information only about the days that are defined within this tenant.
table_dbid int A unique identifier of a stat table. If specified, Configuration Server will return information only about the days that are defined within this table.
state int Current state of a stat day (see CfgObjectState). If specified, Configuration Server will return information only about stat days that are currently in this state.
dbid int A unique identifier of a day. If specified, Configuration Server will return information only about this day.
name string Name of a day. Shall be specified as a character string. If specified, Configuration Server will return information only about the day(s) with that name.
statday_type int Type of a stat day (see CfgStatDayType). If specified, Configuration Server will return information only about stat days have this type.

Attributes

  • DBID — An identifier of this object in the Configuration Database. Generated by Configuration Server and is unique within an object type. Identifiers of deleted objects are not used again. Read-only.
  • tenantDBID — A unique identifier of the Tenant that this day is defined for. Mandatory. Once specified, cannot be changed.
  • name — A pointer to the name of the day. Mandatory. Must be unique within the tenant.
  • isDayOfWeek — Indicator of whether this day is identified as a day of week (CFGTrue) or a day of year (CFGFalse). Mandatory. Once specified, cannot be changed. The parameter is ignored if value of parameter date is specified. Refer to CfgFlag.
  • day — Day's number. If isDayOfWeek is set to CFGTrue, the allowable range is from 1 to 7 (where 1 stands for Sunday). If isDayOfWeek is set to CFGFalse, the allowable range is from 1 to 366 and -1 (where 1 stands for January 1 and -1 stands for any day). Mandatory. Once specified, cannot be changed. The parameter is ignored if value of parameter date is specified.
  • startTime — Start of business time of day measured in minutes from 00:00. Cannot be negative and can not be greater than 1440.
  • endTime — End of business time of day measured in minutes from 00:00. Cannot be negative and can not be greater than 1440. If set to be less than the setting for startTime, implies the time of the next calendar day (night shift).
  • minValue — Minimum statistical value for the day. Cannot be negative.
  • maxValue — Maximum statistical value for the day. Cannot be negative or less than the setting for minValue.
  • targetValue — Target statistical value for the day. Cannot be less than the setting for minValue or greater than the setting for maxValue.
  • intervalLength — Statistical interval in minutes. Must be a multiple of five. Once specified, cannot be changed. Recommended to be set to 15 by default.
  • statIntervals — A pointer to the list of the structures of CfgStatInterval type that associate intervals with certain statistical values.
    When used as an entry in CfgDeltaStatDay, it is a pointer to a list of structures of type CfgStatInterval added to the existing list.
  • state — Current object state. Mandatory. Refer to CfgObjectState.
  • userProperties — A pointer to the list of user-defined properties. Parameter userProperties has the following structure: Each key-value pair of the primary list (TKVList *userProperties) uses the key for the name of a user-defined section, and the value for a secondary list, that also has the TKVList structure and specifies the properties defined within that section.
  • date — Day of specific year calculated since 00:00:00 GMT Jan 1, 1970 measured in seconds. Once specified, cannot be changed. If value is specified the values of parameters isDayOfWeek and day must be ignored.
  • type — Statistical Day type. Refer to CfgStatDayType.
  • useFlatRate — Flag determining whether flatRate (CFGTrue) should be selected. Refer to CfgFlag.
  • flatRate — Amount to be charged for processing the forecast volume of interactions.

Comments

Deletion of Stat Day X will cause the following events set out in the order of arrival:

  • Modification of statDayDBIDs of all stat tables that included Stat Day X
  • Deletion of Stat Day X

XML Representation

Tip
This XML was created using the Configuration Server 7.5 schema.
<CfgStatDay>
	<DBID value="105" />
	<tenantDBID value="101" />
	<name value="az" />
	<isDayOfWeek value="1" />
	<day value="303" />
	<startTime value="480" />
	<endTime value="1020" />
	<minValue value="0" />
	<maxValue value="100" />
	<targetValue value="50" />
	<intervalLength value="15" />
	<statIntervals>
		<CfgStatInterval>
			<intervalCount value="1" />
			<statValue1 value="22" />
			<statValue2 value="2" />
			<statValue3 value="2" />
			<statValue4 value="0" />
		</CfgStatInterval>
	</statIntervals>
	<state value="1" />
	<userProperties>
		<list_pair key="Property">
			<str_pair key="key" value="value" />
		</list_pair>
	</userProperties>
	<date value="0" />
	<type value="2" />
	<useFlatRate value="1" />
	<flatRate value="0" />
</CfgStatDay>

See Also

CfgDeltaStatDay

CfgStatTable

This page was last edited on October 13, 2015, at 13:04.

Feedback

Comment on this article:

blog comments powered by Disqus