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Installing the Plug-ins

DevGuide2.png Purpose: To list the Installation tasks for the Genesys Web Engagement Plug-ins.
Tasks Procedures
Install the Genesys Web Engagement Plug-in for Interaction Workspace.

The Genesys Web Engagement Plug-in for Interaction Workspace allows you to enable chat and web callback engagement features in Interaction Workspace (see Using the Plug-in for Interaction Workspace in the Developer’s Guide). To install this plug-in, complete the following procedures:

Install the Genesys Web Engagement Plug-in for Genesys Administrator Extension.

The Genesys Web Engagement Plug-in for Genesys Administrator Extension allows you to:

  • Use the Script Generator tool to create a JavaScript code snippet for your web pages (see Enable Web Engagement Monitoring in the Developer's Guide).
  • Create customized business information using the simple model (see Simple Engagement in the Developer's Guide).

To install this plug-in, complete one of the following procedures:

This page was last edited on March 4, 2014, at 17:43.

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