Security and Multi-Tenancy

Purpose: To provide background information on Security and Multi-Tenancy in Genesys Web Engagement.

Security

Genesys Web Engagement supports HTTPS/SSL/TLS to protect data over the web.

• All connections can be secured, including connections from the browser to the Frontend and Backend Servers.
• Applications defined in Configuration Server can have both HTTP and HTTPS connections.

Transport Layer Security (TLS) is supported above Java containers, Jetty and Apache Tomcat.

The user data submitted from the browser tier is always sent through secure connections.

Note: To support secure (TLS) connections to Configuration Server on Windows OS, if you use the JDK 6 64 bit, it is mandatory to do one of the following:

• Update JDK 6 64 bit with Java SE Development Kit 6, Update 38 (JDK 6u38) or older.
• Setup JDK 7.

Multi-Tenancy

To implement Genesys Web Engagement, you should create one application per tenant. This application supports multiple domains and all their associated subdomains. For instance, a genesyslab application supports the genesyslab.com domain and its associated subdomain, docs.genesyslab.com.

Tip

When a visitor crosses domain boundaries, Web Engagement creates a new visit and closes the previous visit.

As a result, your deployment must respect the following constraints:

• One tenant can contain multiple DSL files, but instrumentation will upload only one of them at a given time; a single DSL file is active for a given page during the customer's visit on your website.
• One Frontend Server node should only belong to one tenant.
• The Frontend load balancer (or Frontend Server) is the single entry point.