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Genesys Web Engagement Deployment Guide
Genesys Web Engagement provides the ability to monitor, identify, and proactively engage web visitors in conversations that match business objectives. Customers are identified using robust business rules that provide a simple and comprehensive means for identifying key customers based on their behavior on your website and their value to your business.
Key customers are then evaluated, leveraging the full power of Genesys Orchestration, and the best candidates are matched with the best agents allowing you to better achieve your business objectives, including new customer acquisition, product sales, or customer support.